Terms & Conditions

All Terms & Conditions


Set out below are the terms on which Carbon Blush provides services to its clients. Please ensure that you have read and fully understood them prior to using the website or clinic services in any way.


Clinic T&Cs


1. Deposit and Cancellation Policy


Booking a consultation or treatment:


  • We take a fully refundable deposit of between 20-50% (depending on the price of the treatment) for all of our chargeable treatments. Should you need to cancel or reschedule we kindly ask that you call us 24 hours before your appointment.  Failure to give the full notice will result in the deposit being taken by the clinic unless a valid reason is provided (acceptance of validation is at the digression of the clinic staff).  This allows us to manage our diaries and offer the appointment time to another patient.Your deposit can be refunded in clinic or used against treatment or products.
  • General consultations are £20, which is redeemable against the price of a treatment should you choose to have a treatment as a result of the consultation.


2. Appointment Policy


All doctors, nurses and therapists at Carbon Blush are trained and approved in accordance with the company’s treatment protocols and therefore Carbon Blush does not guarantee continued treatment with a named nurse or therapist.


Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Carbon Blush will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.


Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.


Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child may result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.


3. Credit card details, deposits and payments


To secure an appointment with Carbon Blush a deposit is required – this can be paid via phone, online or in the clinic via cash or card. These charges will not be applied to clients booking an appointment from their existing value package of treatment.


Prices may vary by treatment. Please contact the clinic to confirm the price of your deposit for your chosen treatment. Client payment methods will be recorded but details will not be stored without permission of the individual.


4. Courses of treatments


All treatments purchased as a course must be paid for in full in advance of the first treatment.


All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.


Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.


5. Treatment suitability


We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.


6. Liability


Carbon Blush will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.


It is the client’s responsibility to ensure that he or she provide Carbon Blush with all relevant medical details prior to each treatment. Carbon Blush will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.


The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Carbon Blush regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Carbon Blush’s liability for death or any personal injury resulting from Carbon Blush’s negligence.


7. Your right to complain


Carbon Blush endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Carbon Blush you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Carbon Blush will be pleased to help and support you through the process.


The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.


Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.


If your complaint is treatment related, the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. Carbon Blush aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.


Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Regional Director. If the complaint is of clinical nature this will be the Head of Medical Standards at the Support Office. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.


8. Voucher Policy


Vouchers are not to be used in conjunction with any other offer or promotion.


One voucher per person


The voucher should be surrendered upon purchase of the treatment.


Offer can only be used on treatments


Offer is subject to patient suitability for treatment


Voucher is non transferrable and cannot be exchanged for money


Website T&C’s


1.) Licence to use website


Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.


Without written consent you must not:


  • republish material from this website (including republication on another website) without giving appropriate accreditation and link to source (i.e. the website in question)
  • sell, rent or sub-license material from the website
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
  • edit or otherwise modify any material on the website
  • redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)


2.) Acceptable use


You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.


You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.


You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.


3.) Limited warranties


We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.


To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


4.) Limitations and exclusions of liability


Nothing in these terms and conditions will:


  1. limit or exclude our or your liability for death or personal injury resulting from negligence
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation
  3. limit any of our or your liabilities in any way that is not permitted under applicable law
  4. exclude any of our or your liabilities that may not be excluded under applicable law.


The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions:


  1. are subject to the preceding paragraph
  2. govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.


5.) Indemnity


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.


6.) Breaches of these terms and conditions


Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


7.) Variation


We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.


8.) Severability


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


9.) Exclusion of third party rights


These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.


10.) Entire agreement


These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.


11.) Law and jurisdiction


These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.


14 Day Returns Policy – RETURNS & REFUNDS

Carbon Blush want all of our customers to be completely satisfied every time you shop with us. However we know and understand there may be occasion where you want to return items. That’s why we offer a 14 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 14 days of the date you received it and receive a refund of the product or goods purchased. The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective – (Please see Damaged or Defective item or errors on our part – returns & refunds). Please email carbonblushbotanicals@gmail.com prior to sending your return with your order number, the product/s that you want to return explaining the reason.

Carbon Blush
Returns Department

254 High Street

For your protection we would recommend you use a recorded delivery service to insure the goods during return postage. If you are unable to download our returns form you can request an email or fax copy by clicking here and providing your fax number or email address.


Damaged or defected items and errors on our part – RETURNS & REFUNDS

Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasions we may get it wrong or items are damaged in transit or perhaps are defective. Because these items are damaged or defective or we have made an error we will refund in full; the item, the delivery charges levied by us when taking your order and your return postage costs. Please note that you are responsible for the cost of return postage, except where the item we sent you was damaged or defective on receipt or there was an error on our part. Please ensure to email us on carbonblushbotanicals@gmail.com


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